LG承认LG G4大面积死机属硬件问题

虽然在国内的销量貌似不太好,但LG G4凭借凶残的拍照实力、弯屏且可换电等特性,在港澳台地区都有不错的销量。但最近香港台湾地区的不少LG G4用户,遭遇到无故死机和循环重启等问题。

LG承认LG G4大面积死机属硬件问题的照片 - 1

随后台湾和香港媒体收到 LG 官方正式回覆,确认了此次的大面积死机是因为元器件之间的接触不良导致,称“会积极处理所有消费者需求”并承诺如果用户出现类似问题,可以免费进行维修并进行郑重道歉。因为LG G4是2015年4月底才发布的机器,所以市面上所有正规渠道购买的机器都可以直接免费保修。

LG承认LG G4大面积死机属硬件问题的照片 - 2

随后香港卫讯全面停售了LG G4的单卡和双卡版,卫讯方面称“因系统问题而暂时下架”。而 LG HK 官方则发出了如下回应:

Official Statement from LG HQ shared by LG HK:

“LG Electronics has been made aware of a booting issue with the LG G4 smartphone has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty. Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.”

 

LG一直是相当低调扎实的硬件厂商,机器出问题也没有像同行那样推脱责任,而是直接认错并提供了处理方案(苹果:iPhone 4s信号不好换个手姿就好啦),态度上值得点赞。而国内暂时没出现大面积的问题反馈,有可能是因为国行版的硬件上有所差异,也有可能是国内G4的用户并不多。但如果你发现手上的机器出现类似问题,看来可以直接给电话客服了。

via:ePrice

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